Client Terms & Conditions

These are the terms you agree to when working with me

I am accepting the terms and prices in the quote provided by Secretarial Online.


Secretarial Online will invoice fortnightly, or on the completion of the project, which ever comes first.  Invoices must be paid within 7 days of receipt, otherwise late fees apply. Payment is by direct deposit only.


After accepting the quote, you agree to pay the full price as quoted. If the clients cancels after accepting the quote, Secretarial Online reserves the right to invoice the full price quoted. To cancel services with Secretarial Online, you must advise in writing 14 days prior to the cancellation date, otherwise, Secretarial Online reserves the right to invoice you for 14 days of work as a cancellation fee. For services provided by the hour, that are not provide on a weekly/monthly basis, Secretarial Online will advise how many hours have been completed to date, plus a cancellation fee of equivalent to 2 hours of work.


Secretarial Online reserves the right to use any work created by us in our portfolio as examples of our work to demonstrate our skills to prospective clients.

 Subcontracting or delegating work

Secretarial Online reserves the right to delegate to other members of the team or subcontract work out to meet the needs of their clients.

Usual work hours

Secretarial Online is available to Monday to Friday during standard business hours. We may choose to work outside these hours. If your project requires work after these hours or on weekends, a 20% surcharge will apply.  For example, an overnight job required by 9am the next morning.

Urgent work

Urgent work is classified as any work that is required with less than 48 hours notice.

Retainer Agreement

Secretarial Online will retain the agreed number of hours required for your business per week.  It is up to the client to provide sufficient work to fulfill this retainer.  Any unused hours will be forfeited.  If the amount of work required exceeds the number of hours allocated, Secretarial Online will inform the client, and the client can decided whether to pay for additional hours needed or wait until the next retainer period.


All confidential information remains the property of the disclosing party. Information will not be shared, disclosed or used for anything other than the purpose it was provided.

We reserve the right to update these terms and conditions as needed. This will be communicated with clients via email.

Last updated 31st October 2018

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